Privacy Policy

At Let’s Do It Fitness (LDIF) we respect your right to privacy. This privacy policy explains how we collect, share and use personal information about you, and how you can exercise your privacy rights.

This Privacy Policy applies to all personal information and data collected by the LDIF in the conduct of its business and about all users of letsdoitfitness.com.au (Website) and the services available from LDIF.

This Privacy Policy applies only to our collection of personal information and your use of our Website. Our Website may contain links to other websites. We have no control over how your personal information is collected, stored, or used by other persons or websites and we advise you to check the privacy policies of any third party or their websites before providing any personal information to them.

Information we may collect and hold

Personal information

Personal information and data are only used and processed to the extent necessary to achieve the purpose for which it was intended. The personal information we may collect depends on how you use our Services as well as the type of relationship we have with you and may include:

  • name;
  • contact details;
  • date of birth or age;
  • gender;
  • address (for correspondence and address for legal service and may include your home address);
  • financial information such as bank account, credit card details;
  • occupation;
  • health and injury history.

Sensitive information

We do not collect information that is sensitive personal information (a particular type of personal information under the Act), unless it is relevant to our functions and activities. Sensitive personal information includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. If we request sensitive personal information we are subject to strict requirements in relation to it including to only collect and use sensitive information with consent and for the purposes for which it was collected or otherwise in accordance with applicable law.

How is personal information collected?

We collect personal information via:

  • forms;
  • our website including through online portals, noticeboards, email enquiries and postings;
  • other electronic and paper correspondence;
  • telephone;
  • face to face meetings; and
  • our social media channels and accounts.

Collection of personal information from you

Where possible, we will collect your personal information directly from you, your authorised representative or third parties you have authorised us to contact such as a referee or previous employer.

There may be instances where we receive your personal information from third parties such as:

  • contracted service providers, who have collected your information on our behalf; or
  • member organisations or social media operators who you have authorised to share your personal information with other third parties such as us.

If we receive your personal information from another party we will contact you, if we have enough information to do so and it is reasonable in the circumstances. Some exceptions to advising you may arise where:

  • you have provided consent or reasonably expect the collection to occur;
  • the collection is required or authorised by or under law;
  • the collection is for the purposes of an investigation or personnel issues; or
  • the collection is for the purposes of litigation or legal advice.

Purpose for collecting, holding and using personal information

We collect personal information to perform our functions, undertake our activities and provide the Services to you and for related secondary purposes.
Examples of how we may use personal information include:

  • client and business relationship management;
  • complying with legislative and regulatory requirements;
  • performing administrative functions, including accounting, risk management, record keeping, archiving, systems development, credit scoring and staff training;
  • managing our rights and obligations in relation to external payment systems;
  • conducting market or customer satisfaction research;
  • developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services;
  • developing and identifying products and services that may interest you; or
  • providing you with information about other products and services but only where this is permitted and whilst you are registered with us.

If we request personal information and you choose not to or you cannot provide us with that information, we may be unable to provide you with the relevant Services you have requested or need.

Direct Marketing

From time to time we will use the personal information we collect from you to inform you of products and services that we consider may be of interest to you.
If you elect to follow or link-in with our website or opt to follow or link-in with LDIF on LinkedIn, Twitter, Facebook or other social media or networking platforms, we will infer you are open to receiving direct marketing through these mediums.
If you do not wish to receive direct marketing information you can tell us at any time by contacting us or using the unsubscribe function in the relevant electronic communication.
In addition to meeting privacy obligations we endeavour to comply with relevant anti-spam laws which may apply if we market directly to you.

‍Disclosure

We can, and usually will, disclose personal information where:

  • you have consented to the disclosure;
  • you would reasonably expect that your information will be disclosed; or
  • the disclosure is authorised or required by or under law, including circumstances where we are under a contractual or lawful duty of care to disclose information.

However, we don’t sell or rent your personal information or data to any third parties for any purpose. The only uses of your personal information or data are those highlighted in this policy. Users are the only owner of their personal information or data and can request modification or deletion at any time.

Third Party Service Providers

We need to share your personal information and data with third parties to meet legal and regulatory obligations and provide our services and fulfil our contractual promises to you. Whenever personal information or data is provided to these parties it remains our property and is only used for the specific purpose for which it is supplied, or a purpose related to that specific purpose as permitted by law.

Storage, security and retention

Collected personal information is held securely in our electronic and paper recordkeeping systems.
We have controls in place to protect against interference with personal information by way of unauthorised access, misuse, loss, modification, or disclosure.
We take reasonable steps to destroy or permanently deidentify personal information when it is no longer required for any purpose for which it may be used or disclosed. However, it is not always practicable to destroy or deidentify electronic data. Where it is not reasonable to destroy or permanently deidentify personal information in electronic form, we will take reasonable steps to prevent inadvertent access to it.

Anonymity

‍You have the right to contact us anonymously or using a pseudonym unless there is a legal requirement that prevents this.

Where you wish to make an enquiry or give us feedback, you may have the option of not identifying yourself. For example, you may sign up for our news services using a pseudonymous email address.

You should be aware, however, that there may be instances where we cannot respond to you or properly investigate a complaint if you do not provide contact details or sufficient information.

How you may access and correct personal information we hold about you

If you wish to access or correct personal information we hold about you please contact us.

You may request access to personal information we hold about you. We will provide you with access as requested, if it is reasonable and practicable to do so. There may be a moderate charge for us to provide access and there may be instances where we refuse your request such as:

  • providing access would pose a serious and imminent threat to the life or health of any individual;
  • providing access would have unreasonable impact on the privacy of other individuals;
  • the request for access is frivolous or vexatious;
  • the information sought relates to existing or anticipated legal proceedings between you and us and that information would not be accessible by the process of discovery in those proceedings;
  • providing access would be unlawful;
  • denying access is required or authorised by or under law; or
  • providing access would be likely to prejudice an investigation of possible unlawful activity.

If we deny your request for access, we will, where permitted by law, provide you with reasons for that denial.

You may request corrections to any of your personal information that we hold to ensure the information is accurate, up to date, complete, relevant and not misleading.

Verifying Identity

We must be satisfied that you are seeking access to or correction of your own personal information. We may ask you to provide verification of your identity. This process is free of charge.

‍Complaints

If you wish to inquire or make a complaint about the way we have handled your personal information, you may contact us.

We are committed to quick and fair resolution of customer complaints and will ensure any privacy complaint is taken seriously. You will always be treated professionally and respectfully. ‍

Complaints to the Office of the Australian Information Commissioner

‍You may also make a complaint directly to the Information Commissioner, however, the Commissioner may recommend you try to resolve the complaint with us first.

If you are dissatisfied with the way we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

HOW TO CONTACT US

Email: train@letsdoitfitness.com.au

Phone: 0404 656 513

Electronic Data Collection

This section explains in more detail how we collect information from our Website and the technologies used during electronic transactions and communications with us.

It is important that you understand that there are risks associated with use of the internet and you should take all appropriate steps to protect your personal information. ‍

Browsing

When an individual looks at our Website, our internet service provider may make a record of the visit and log it (in server logs). The following information for statistical purposes:

  • the individual’s server address;
  • the individual’s top-level domain name (for example .com, .gov, .org, .au, etc);
  • the pages the individual accessed, and documents downloaded;
  • the previous site the individual visited; and
  • the type of browser being used.

We do not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s server logs.

Cookies

Our Website uses cookies to monitor usage of the website, to enable transactions, and to create a personal record of when you visit our Website and what pages you view.

By themselves Cookies do not identify you personally, but they may link back to a database record about you. If you register on our site, we will then link your Cookie back to your personal information details.

Cookies are necessary to enable data analysis on our Website, but if you do not wish us to retain any information about your visit to our site you could delete the Cookies on your browser and change the settings on your web browser program. ‍

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, you can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies. Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this Website.

Web Bugs

If we use web bugs we will display a clearly visible icon on the page. The icon will include the name of the company collecting information and will be labelled as a tracking device.

The web bug will be linked to a page disclosing what data is collected, how it is used, and which companies receive the data.

Web visitors will be able to opt out of data collection by Web bugs. Web bugs will not be used to collect sensitive information. ‍

Emails

Our technology systems log emails received and sent and may include voting and read and receipt notifications to enable tracking.

When your email address is received by us because you send us a message, the email address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law. ‍

Call and message logs

Our telephone technology (systems and mobile phones) logs telephone calls and messages received and sent and enables call number display.

When your call number is received by us because you phone us or send us a message, the number will only be used or disclosed for the purpose for which you have provided it and it will not be added to a phone list or used or disclosed for any other purpose without your consent other than as may be permitted or required by law.‍

Additional Information

Additional information on technologies impacting on privacy can be found at www.oaic.gov.au